Terms and Conditions


Please read the terms and conditions as they form the basis of your reservation. By making a booking, you have accepted the terms & conditions below.


1. Registration and Identification
Upon Arrival, all guests are required to sign a registration form

Adequate identification (current Drivers licence, passport or other form of photo ID) is required at time of check-in to verify your identity. The manager reserves the right to refuse entry if ID is inadequate.


2. Check In and Check out times
Check In time is anytime After 2pm – early check in may be available but not guaranteed.
Check Out time is anytime Before 10 am – late checkouts may be available but not be guaranteed.


3. Credit Card
A valid credit card is required in all reservation and for security purposes.
The card will be used to cover incidental items such as:
– Telephone charges
– Any excessive breakages or damage incurred during your stay.
– Any excessive cleaning charges, as a result of the apartment being left in an unacceptable state.
– Accommodation
If a guests is unable to produce a Credit card, a refundable bond of $50/ night is required for incidentals.


4. Tariff
If the accommodation is booked under a longer term or discounted tariff, and the apartment is vacated before reaching the agreed number of nights applicable to that tariff, charges will be adjusted to rack rate appropriate to the actual length of stay.


5. Payment Type
Drummond Serviced Apartments accept payment by Cash, Master Cards, Visa Cards, AMEX, JCB, Company Cheques, and Direct Bank Transfer.

Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival

Prices are quoted in Australian dollars, are on a per-apartment per-night basis and the total booking amount will be based on the date period confirmed. The rates are subject to change without notice until the apartment(s) booked is paid in full.

Accommodation is Pre-paid, and all bookings are pre-paid for by credit card or bank transfer at least 2 week prior to the arrival date. If paying by cash, full payment of accommodation must be received before the hand of keys. Photo ID will be required upon arrival, to prevent credit card fraud.


6. Bookings
All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking when the legal parent/guardian over 18 cannot produce current photo ID.

Quotes and reservations are subject to availability and actual pricing at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.

A confirmation email will be forwarded to your nominated email once the booking process is complete.

The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in that booking.

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
There will be no refund for early check out. A late check out fee may apply if the property is not vacated prior to this time.


7. Cancellations
Once a booking is made, or an initial deposit is received – it cannot be cancelled or refunded.


8. Travel Insurance
The Drummond Serviced Apartments are located in secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do so too. However, Drummond Serviced Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.

Drummond Serviced Apartments strongly recommends that, at time of booking, you consider purchasing a Comprehensive Travel Insurance of your choice. Travel Insurance can be purchased from any travel agents. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.


8. Travel Insurance Drummond Serviced Apartments and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements.


9. Special Conditions
Drummond Serviced Apartments will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel vehicle & services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, fire, floods, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action disaster, Government regulations or changes in itinerary or schedule.


Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.